How easy is it for your customers and clients to reach you? Do you worry about missing that important customer’s call that can change your business forever? A recent survey shows that missing a call from a customer is one of the top fears a small business owner has in today’s mobile business environment. A virtual phone service can help you solve these problems. In other words, a virtual phone provides you a better way to connect with your customers.
A virtual phone service provides you better service than your personal cell phone or your residence phone or office phone. It gives your business a professional sound and image, makes a great first impression and all while being able to manage your calls efficiently. So how can a virtual phone help you in your business? Following are a few ways:
Professional Greetings
The auto attendant of your virtual phone service professionally answers your calls and routes your callers to the right person or department of their choice 24 hours a day and 7 days a week. Your customers have to follow just a few simple instructions of the auto receptionist to reach the right person/department without wasting much time. It is always advisable to keep the instructions of your automated attendant easy and simple. The first part of the instruction is generally a greeting that helps you present your company to the callers. For example, “Thank you for calling ABC Company. Press 1 for Sales, 2 for Technical Support…0 to speak to someone directly.”
Using Multiple Extensions
You can use your virtual phone service to set up extensions for employees or departments. It allows you to create automated directories that help you develop an illusion of a large corporation even when all the calls are routed to a single number. So you can create different extensions for different departments like, sales, marketing, accounting etc. The auto attendant of a virtual phone answers your calls, greets your callers and routes them to the right person or department. But if the person is not available to answer the call, it then routes it to the voicemail box.
Voicemail to Email
If you are busy or not available to answer a call you can route the call to your voicemail box. Your customer can leave a message for you in your voicemail box and you will reply back to them. You also have the option to screen the call before you answer it and answer it only when you think it is important. Your phone system can also send you alerts as soon as you get a new message in your voicemail box. It can send alerts to multiple email addresses, to your mobile device or can deliver a call notification to any landline or mobile phone number.
Voicemails can also be read in emails. When a customer leaves a message in your voicemail box your phone system immediately delivers it to your email inbox with a link to listen to the message. To listen to the message you simply click on the link and the message is played through your speakers. You can also get to know about the phone number of the caller, the caller’s location, time of the call and also the duration of the call.
A virtual phone service provides you better service than your personal cell phone or your residence phone or office phone. It gives your business a professional sound and image, makes a great first impression and all while being able to manage your calls efficiently. So how can a virtual phone help you in your business? Following are a few ways:
Professional Greetings
The auto attendant of your virtual phone service professionally answers your calls and routes your callers to the right person or department of their choice 24 hours a day and 7 days a week. Your customers have to follow just a few simple instructions of the auto receptionist to reach the right person/department without wasting much time. It is always advisable to keep the instructions of your automated attendant easy and simple. The first part of the instruction is generally a greeting that helps you present your company to the callers. For example, “Thank you for calling ABC Company. Press 1 for Sales, 2 for Technical Support…0 to speak to someone directly.”
Using Multiple Extensions
You can use your virtual phone service to set up extensions for employees or departments. It allows you to create automated directories that help you develop an illusion of a large corporation even when all the calls are routed to a single number. So you can create different extensions for different departments like, sales, marketing, accounting etc. The auto attendant of a virtual phone answers your calls, greets your callers and routes them to the right person or department. But if the person is not available to answer the call, it then routes it to the voicemail box.
Voicemail to Email
If you are busy or not available to answer a call you can route the call to your voicemail box. Your customer can leave a message for you in your voicemail box and you will reply back to them. You also have the option to screen the call before you answer it and answer it only when you think it is important. Your phone system can also send you alerts as soon as you get a new message in your voicemail box. It can send alerts to multiple email addresses, to your mobile device or can deliver a call notification to any landline or mobile phone number.
Voicemails can also be read in emails. When a customer leaves a message in your voicemail box your phone system immediately delivers it to your email inbox with a link to listen to the message. To listen to the message you simply click on the link and the message is played through your speakers. You can also get to know about the phone number of the caller, the caller’s location, time of the call and also the duration of the call.